{"id":18663,"date":"2020-05-07T10:44:00","date_gmt":"2020-05-07T08:44:00","guid":{"rendered":"https:\/\/www.mgc.es\/?page_id=18663"},"modified":"2026-02-26T17:21:17","modified_gmt":"2026-02-26T16:21:17","slug":"atencio-al-mutualista","status":"publish","type":"page","link":"https:\/\/www.mgc.es\/ca\/serveis\/atencio-al-mutualista\/","title":{"rendered":"Atenci\u00f3 al mutualista"},"content":{"rendered":"\n<div class=\"bloque-titulo main\">\n\t\t\t<div class=\"background-texture\">\n\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/mgc\/src\/img\/head-bg.png\" alt=\"\">\n\t\t<\/div>\n\t\t\t<div class=\"container\">\n\t\t\t\t\t\t<h1 class=\"title\">Serveis<\/h1>\n\t\t\t\t\t\t\t\t\t<p class=\"subtitle\">Un ampli ventall de serveis que complementen perfectament les assegurances d&#8217;MGC M\u00fatua<\/p>\n\t\t\t\t<\/div>\n<\/div>\n\n\n\n\n<div class=\"section-menu\" id=\"modulo-menu-block_698c3dd58a8d4\">\n\t<div class=\"top-menu\">\n\t\t<div class=\"container\">\n\t\t\t<div class=\"menu-carrier\">\n\t\t\t\t<div class=\"menu-container\">\n\t\t\t\t\t<ul class=\"menu\">\n\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.mgc.es\/ca\/serveis\/atencio-al-mutualista\/\">Atenci\u00f3 al mutualista<\/a>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.mgc.es\/ca\/serveis\/mutua-24h\/\">M\u00fatua 24h<\/a>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.mgc.es\/ca\/serveis\/assistencia-en-viatge\/\">Assist\u00e8ncia en viatge<\/a>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.mgc.es\/ca\/serveis\/teleconsulta\/\">Teleconsulta<\/a>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.mgc.es\/ca\/serveis\/videoconsulta\/\">Videoconsulta<\/a>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.mgc.es\/ca\/serveis\/centres-propis\/\">Centres propis<\/a>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.mgc.es\/ca\/serveis\/assistencia-juridica\/\">Assist\u00e8ncia jur\u00eddica<\/a>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.mgc.es\/ca\/serveis\/conservacio-de-cellules-mare\/\">Conservaci\u00f3 de c\u00e8l\u00b7lules mare<\/a>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n<div id=\"destacado-basico-1-detacado-basico-1-block_5d72151d6b1cb\" class=\"basic-featured-1\">\n\t<div class=\"container\">\n\t\t<div class=\"row\">\n\t\t\t<div class=\"img-carrier d-flex d-md-none\">\n\t\t\t\t<picture class=\"picture\">\n\t\t\t\t\t<source srcset=\"https:\/\/www.mgc.es\/wp-content\/uploads\/2020\/05\/atm-440x430.jpg\" media=\"(max-width: 450px)\">\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.mgc.es\/wp-content\/uploads\/2020\/05\/atm.jpg\" alt=\"\" >\n\t\t\t\t<\/picture>\n\t\t\t<\/div>\n\t\t\t<div class=\"col-md-14 offset-md-1 d-none d-md-flex\">\n\t\t\t\t<div class=\"img-carrier\">\n\t\t\t\t\t<picture class=\"picture\">\n\t\t\t\t\t\t<source srcset=\"https:\/\/www.mgc.es\/wp-content\/uploads\/2020\/05\/atm-440x430.jpg\" media=\"(max-width: 450px)\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.mgc.es\/wp-content\/uploads\/2020\/05\/atm.jpg\" alt=\"\" >\n\t\t\t\t\t<\/picture>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"col-md-8 block-container\">\n\t\t\t\t<div class=\"text-card \">\n\t\t\t\t\t<h3 class=\"title-s\"><\/h3>\n\t\t\t\t\t<p class=\"title\">Atenci\u00f3 al mutualista<\/p>\n\t\t\t\t\t<p class=\"desc\"><p>A la M\u00fatua som plenament conscients de la import\u00e0ncia d\u2019atendre les necessitats dels nostres mutualistes de forma \u00e0gil i personalitzada. L\u2019equip d\u2019Atenci\u00f3 al Mutualista est\u00e0 format per personal propi i est\u00e0 preparat per atendre efica\u00e7ment qualsevol consulta, tr\u00e0mit, suggeriment o reclamaci\u00f3.<\/p>\n<\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t<\/div>\n\n\n\n<div class=\"base-module\" id=\"modulo-baseblock_5eb3ce8f32a9e\">\n\t<div class=\"container\">\n\t\t<div class=\"row\">\n\t\t\t<div class=\"col-md-16 offset-md-4\">\n\t\t\t\t<h2>Consultes i tr\u00e0mits<\/h2>\n<p>La M\u00fatua posa a disposici\u00f3 dels mutualistes diferents canals per a realitzar les diferents consultes i tr\u00e0mits relacionats amb els serveis que els hi ofereix:<\/p>\n<ul>\n<li>Mitjan\u00e7ant l&#8217;aplicaci\u00f3 <strong>MGC M\u00fatua Salut<\/strong> pots consultar el quadre facultatiu, sol\u00b7licitar autoritzacions, utilitzar la targeta virtual i accedir a serveis de medicina digital.<\/li>\n<li>A l&#8217;<a href=\"https:\/\/oficinavirtual.mgc.es\/ca\/\"><strong>Oficina Virtual<\/strong><\/a> pots consultar el quadre facultatiu, accedir a \u00e0mplia informaci\u00f3 sobre les teves cobertures i realitzar diverses gestions i tr\u00e0mits.<\/li>\n<li>Telef\u00f2nicament, trucant al <strong>900 841 844<\/strong> (o al <strong>900 841 848<\/strong> si es tracta d&#8217;una urg\u00e8ncia m\u00e8dica), t&#8217;oferirem la informaci\u00f3 que necessitis i t&#8217;indicarem els canals i procediments adients per a qualsevol gesti\u00f3.<\/li>\n<li>Tamb\u00e9 tens a la teva disposici\u00f3 el canal de <a href=\"https:\/\/wa.me\/34617278278?text=Hola\"><strong>WhatsApp<\/strong><\/a> exclusiu d&#8217;ATM.<\/li>\n<li>Personalment, a qualsevol de les <a href=\"https:\/\/www.mgc.es\/ca\/les-nostres-oficines\/\"><strong>nostres oficines<\/strong><\/a>.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2>Suggeriments, queixes i reclamacions<\/h2>\n<p>El Servei d&#8217;Atenci\u00f3 al Mutualista (ATM) \u00e9s l&#8217;\u00e0rea competent de l&#8217;entitat per, entre altres coses, atendre i resoldre possibles queixes o reclamacions presentades pels clients (prenedor, assegurat o beneficiari d&#8217;una asseguran\u00e7a contractada amb MGC M\u00fatua), relacionades amb l&#8217;actuaci\u00f3 de l&#8217;entitat o els seus agents d&#8217;assegurances, d&#8217;acord amb el procediment previst a l&#8217;Ordre ECO 734\/2004, d&#8217; 11 de mar\u00e7, sobre els departaments i serveis d\u2019atenci\u00f3 al client i el defensor del client de les entitats financeres.<\/p>\n<p>Les reclamacions o queixes podran ser presentades en suport paper, personalment o a trav\u00e9s de representant, al Servei d&#8217; Atenci\u00f3 al Mutualista directament, la seu del qual es troba al domicili social de l&#8217; entitat, ubicat a Barcelona, carrer Tuset, 5-11, a qualsevol oficina oberta al p\u00fablic, o b\u00e9 a trav\u00e9s de l&#8217; adre\u00e7a de correu electr\u00f2nic <a href=\"mailto:atm@mgc.es\">atm@mgc.es<\/a>.<\/p>\n<p>En totes les oficines de MGC M\u00fatua es troba disponible, per a la seva consulta, el Reglament regulador del Servei d&#8217;Atenci\u00f3 al Mutualista, al qual es pot accedir aix\u00ed mateix a trav\u00e9s del seg\u00fcent enlla\u00e7: <a href=\"\/downloads\/PDF\/reglaments\/atencio_mutualista_ca.pdf\">atencio_mutualista_ca.pdf<\/a>. En virtut d&#8217;all\u00f2 que s&#8217;estableix, el termini m\u00e0xim per resoldre les reclamacions \u00e9s de dos mesos a comptar des de la recepci\u00f3 de la queixa o reclamaci\u00f3, transcorregut el qual sense haver obtingut resposta o no essent aquesta de la seva conformitat, els clients poden adre\u00e7ar-se al <em>Servicio de Reclamaciones de la Direcci\u00f3n General de Seguros y Fondos de Pensiones<\/em>, amb domicili a <em>Paseo de la Castellana, n\u00famero 44, 28046 de Madrid<\/em>, i adre\u00e7a electr\u00f2nica <a href=\"https:\/\/dgsfp.mineco.gob.es\">https:\/\/dgsfp.mineco.gob.es<\/a>.<\/p>\n<p>En tot cas, el client pot acudir als Tribunals de just\u00edcia competents o b\u00e9 sotmetre&#8217; s a la decisi\u00f3 d&#8217; un \u00f2rgan arbitral acceptat per ambdues parts.<\/p>\n<p>&nbsp;<\/p>\n<h2>M\u00e9s serveis per als mutualistes<\/h2>\n<p>Consulta la <a href=\"https:\/\/www.mgc.es\/ca\/serveis\/\">resta de serveis<\/a> i la seva disponibilitat segons l&#8217;asseguran\u00e7a que tinguis contractada.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":23,"featured_media":0,"parent":18625,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-18663","page","type-page","status-publish","hentry"],"featured_image_src":null,"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Atenci\u00f3 al mutualista - MGC M\u00fatua<\/title>\n<meta name=\"description\" content=\"El nostre Servei d&#039;Atenci\u00f3 al Mutualista va m\u00e9s enll\u00e0 de la mera recepci\u00f3 i tramitaci\u00f3 de consultes i sol\u00b7licituds. 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